Client Success Manager

About the company:

The B2B telecommunications company that specializes in A2P (Application-to-Person) messaging rather than being a traditional mobile operator. Its core business is helping companies deliver SMS, OTPs, notifications, and marketing messages to users worldwide.

Requirements:

• Experience in A2P;
• Expertise in iGaming;
• Experience with Alaris (or a similar system), ability to compile statistics in Excel and HubSpot/Salesforce;
• Proactive mindset, project-oriented approach, strong communication skills (verbal and written), analytical mindset;
• C1 level proficiency in both English and Russian is mandatory.

Responsibilities:

• Commercial management of end-clients (including upselling/cross-selling to the existing client portfolio); 
• Onboarding new clients, monitoring and growing key portfolio metrics, proactively maintaining client relationships, and coordinating the resolution of various issues related to client traffic (in collaboration with other departments, such as Support and Routing).